TERMS AND CONDITIONS
Please read these Terms & Conditions carefully before confirming your order. By placing an order with Das Makes Cakes, you agree to these Terms & Conditions.
ORDERING & PAYMENTS
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Order Confirmation: Orders are confirmed and your date is secured only after full payment (for online orders) or a deposit (for custom orders) is received. Please ensure that all details are correct as outlined in your invoice.
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Deposits: Custom orders require a 50% deposit, which is non-refundable, payable within 72 hours of receiving your invoice. Final payment is due seven days before the scheduled event date.
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Final Payment: For all orders, the balance of payment must be made before your pickup or delivery date. Failure to pay by the due date may result in order cancellation with no refund.
CANCELLATIONS & REFUNDS
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Website Orders: Cancellations made 14 days or more before your order date will receive a 50% refund. We do not accept cancellations made within seven days of your order date, and no refund or credit will be provided.
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Custom Orders: Due to the time and resources required to prepare custom cakes, deposits are non-refundable. Cancellations for custom orders made 14 days in advance may receive a partial refund of 50%. No refunds are issued for cancellations within seven days of the event date.
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Change of Mind: We understand that plans can change, but custom work involves purchasing materials and committing time to design and prepare your order. For this reason, refunds cannot be issued for change of mind.
All cancellations must be submitted in writing to hello@dasmakescakes.com
CHANGES TO ORDERS
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Design Modifications: Any changes to design, flavours, or quantities must be requested 14 days prior to the event date. We will try our best to accommodate requests, but we cannot guarantee that changes can be made within two weeks of your event.
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Postponements: If you need to postpone your order date, please notify us as soon as possible. We will accommodate the change if availability permits; however, postponements within 14 days of your order date may incur additional charges.
DELIVERY & PICKUP
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Pickup: Orders can be picked up at the agreed-upon time and location. Once collected, Das Makes Cakes is no longer responsible for any damage to the cake or decorations. We recommend that you transport your cake on the floor of the front passenger side, or somewhere with adequate room and a flat non-slip surface. Make sure the air-con is on high and don’t keep your cake (or cupcakes) in the car for longer than the drive home or to your venue.
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Delivery: Delivery is available upon request for an additional fee. The delivery fee will be confirmed at the time of booking and is based on the distance from our location.
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Responsibility: We take every precaution to ensure safe transport, but once your order is delivered to your designated location, we are not responsible for any damage that occurs.
ALLERGIES & DIETARY RESTRICTIONS
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Allergen Information: While we take care to avoid cross-contamination, Das Makes Cakes products are prepared in a kitchen that handles allergens, including nuts, dairy, gluten, and soy. We cannot guarantee that any product is entirely free from allergens.
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Special Dietary Requests: We offer gluten-free and dairy-free options upon request, but please notify us at the time of ordering if you or your guests have specific dietary needs.
STORAGE & CARE
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Store at room temperature and out of direct sunlight.
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For hot weather (over 32°C), refrigerate your cake and bring it to room temperature 1-2 hours before serving.
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Das Makes Cakes is not responsible for any damage that occurs after pickup or delivery.
DESIGN & INSPIRATION
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Unique Creations: Each Das Makes Cakes creation is handcrafted and may feature slight variations in colors and decorations. We aim to create unique designs based on inspiration photos or mood boards but do not replicate other artists’ work exactly.
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Creative License: We reserve the right to adjust design details as necessary while maintaining the overall look of your requested theme.
LIABILITY & DISCLAIMER
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Das Makes Cakes is not liable for any personal injury, illness, allergic reactions, or any damages, claims, or other liabilities that arise from the consumption, misuse, or handling of our products once delivered or collected.
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By placing an order with Das Makes Cakes, you acknowledge and accept these Terms & Conditions.
For any questions, please reach out to hello@dasmakescakes.com